Misc Community

by stupidusername

Stealth

8 months ago

Does swiggy really give a damn about customer?

I ordered food and found insect inside the food. When i complain to swiggy customer support, the stupid executive told me to mail the issue. One thing i don’t understand is if i have to mail the issue then what is chat feature for? Just to tail the user to email? Does swiggy really care about customer? Would like to know someone who is swiggy employee here What can i do to teach that executive a lesson and do max damage to restaurant(mad over donuts) which sent food with insect? Someone from swiggy may know it better so asking it here. Swiggy is getting worst day by day.

BiryaniEnthu

Stealth

8 months ago

On mail they will write, we were unable to substantiate the claim. And close the ticket 🤬🤬🤬

Gerald_Bieber

Swiggy

8 months ago

It works on an algo, if u raise too many issues after a point they tag u as a cheap fraud and done give u refunds. Honestly its a difficult thing to ascertain, apne desh main muftkhor bahut hai so beyond a point becomes a game of chance

stupidusername

Stealth

8 months ago

That is agreed but if i provide them with pictures of insect inside the food then it should pickup right? Also what about swiggy customer care? I feel its getting pathetic day by day. I used to hate zomato before but now i am loving zomato and hating swiggy. Only reason i order from swiggy because it has 149rs min order instead of 200rs

stupidusername

Stealth

8 months ago

I even shared video of insect inside food.

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Samiyana

Meta

8 months ago

I moved ordering grocery from Swiggy to Amazon fresh. Much better customer service

Gems_Bond

Stealth

8 months ago

+1 Their customer support via app's chat feature is going downhill. I think something is going on in the backend, we don't know.

Sherlock007

TCS

8 months ago

Don't order from that restaurant

Sreekanth

Unnamed

8 months ago

I got a fly in my order of Paradise of ecity branch. They didn't even refund.

Qwerty2398

Stealth

8 months ago

No Indian company gives a damn about customer. If you don't believe me open an account in zerodha and start trading. I don't blame them , even the smallest company address a market equal to the size of an EU country. Even if they lose a1000 it won't matter

GeneralZod

Stealth

8 months ago

Cook your own food.

thefreak

Software engineer

8 months ago

Try to move away from Swiggy, once it goes to email, the probability of anything reasonable coming out of it is close to nil.

Gerald_Bieber

Swiggy

8 months ago

Tag that restaurant on LinkedIn/Twitter, put up the photos, raise a health scare, tag Swiggy too. U might just get some relief

QuickSonar

Amazon

8 months ago