Already notorious for the likes of asking subscribers to “Apply” free delivery benefits for each eligible order, they’ve gone even further. Now if an order is running late, they just stop showing the status information and instead throw a generic apology message with an illustrated animation.
No way of tracking when the order started processing, when it was picked up, or anything at all. They also never supported map-based tracking that other apps do - guess because that’d keep them accountable.
It’s honestly disgusting to see this kind of design philosophy permeating an up and coming consumer startup in India. 🤕
Yeah, Zepto app is still pretty bad. I only used it for one order, and saw that they didn't have map-based tracking, and stopped using it.
Will give it a try again in the future, whenever they implement maps 😄
The worst part - they don’t even let you cancel even if the order is late from their end
So many times that I’ve ordered something urgently while leaving somewhere and they don’t come on time nor do they let me cancel it.
Yes. It’s a real headache to deal with this.
Their orders are always delayed. I never saw this on my app. The illustration is not even related to the message. Most definitely is a bug.
Might be a recent change. Don’t think it’s a bug. The message is very clear; just lacks transparency. About the illustration, it’s an animated one. Shows a Zepto delivery guy moving slowly between cars in traffic. My screenshot didn’t capture that part.
The fact that they've just been spamming LinkedIn for product design hirings across all levels, they know something doesn't add up lol
When an order value is above INR 199, you folks used to deduct the delivery fees automatically. But now, you have made it as a manual option hidden under layers of UI.
Do you want your users to keep digging your UI to click and avail th...
The below comments about zepto leadership reminds me of another Gen-Z founders company - they had the exact same behavior:
