FluffyWalrus
FluffyWalrus

As a Product Manager, why do Software Engineers act so rude?

PM of 5 years. Same place the whole time. We have a new Engineering Manager.

They started 2 months ago and at first they seemed like they were very happy to learn our process and products. Then they soon started to manipulate the Engineering team which was very cooperative earlier.

It’s incredibly demotivating. We are a small startup, and the culture isn’t great but seriously no need to be so dismissive of other people’s efforts and feelings. They are just fucking rude. No other word for it really. The problem is that they do NOT get the product side of things so you can’t explain anything to them. They start to physically roll their eyes when you go anymore product than the word “PRD”.

I have never had to deal with someone like this and it’s really stressing me out as they are involved in effectively every project I work on. Advice that isn’t “quit” will be appreciated.

I should also clarify that when I say “product limitations” I really mean how much effort goes into getting things right, the delays are shearing the roadmap apart.

why do Software Engineers act so rude? How to solve this in my team?

10mo ago
Talking product sense with Ridhi
9 min AI interview5 questions
Round 1 by Grapevine
FuzzyPanda
FuzzyPanda

Maybe have a talk with the leadership regarding this?

FluffyWalrus
FluffyWalrus

@Samayondo I did and they are supporting the EM on this stating that it is a non-issue.

FluffyTaco
FluffyTaco

Ofcourse they will. Product managers usually from what I have seen in Industry have 0 business sense and 0 technical sense. They are totally useless.

Any analysis or even the crap PRD they build will lack reality checks. Ideas and justifications will be more like a prayer rather than based on any analysis and most importantly they will be based on movie fantasies.

You want people to care for your feelings? Cute!

Maybe:

  1. Listen to the EM. Accept his leadership, even if you don't agree, accept it to just understand him and to bring value to org
  2. Through this, ask genuinely what would he have rather built/how he wants product to bring in value.

Product manager is a very useless title. You are not the leaders of an org. You are rather the most incapable ones in it. My advice is, before dismissing that atleast try to understand why. Maybe then u will add a bit more value than now. Till then u r a nobody and u can expect sympathy but not respect from a tech or a business guy.

Good luck!

QuirkyBagel
QuirkyBagel

Documentation is key. Keep the leadership in loop, reduce the scope of the projects by 15-20% and use that time to document everything. Keep the EM in loop on these documents and keep the leadership also in on this. Proactively communicate delays to the leadership.

But be prepared to get the short end of the stick. PMing in India is highly under appreciated. The leadership has to intervene in such a scenario and all you can do is gather the data points and make a good case for yourself and the initiatives you are working on.
Wish you all the best for it. Hang in there, will come a time when PMs will garner equal or more respect than their EM counterparts, just like in the valley. Till then brace for a bumpy ride. Also if you want to connect on specifics of your problem, feel free to dm.

FluffyWalrus
FluffyWalrus

@BahadurBilla I will try your advice out. i am very non confrontational and this is hard on me.

FloatingWaffle
FloatingWaffle

Bad advice.

If u need to command respect you just need to deserve it. God.
Go build a real product or real business first. Then come back and try to be Product Manager. Till then u r a nobody. And you will continue to beg for leadership to protect you. 🤦

Accept it. You were just a weakling let into tech industry but has no place in it. Earn it first

WigglyBurrito
WigglyBurrito

Your story lol sketching the EM as the villain while you might be the one doing all this. The reason Software Engineers are seen as rude is because they don't best around the bush and feed the deluulu people in corporate. Tough luck they will still have the job if they quit or get laid off, we are getting paid for our problem solving skills(actual problem solving not jargon English problems).

FluffyWalrus
FluffyWalrus

@deloittelabour i am not going to entertain your comment with a response beyond this. I know you are about to get ratio'd.

WigglyBurrito
WigglyBurrito

Yeah waiting for it as if I am gonna respond to it lol

SqueakyDonut
SqueakyDonut

Everyone is smart enough to respect where money flows

I doubt their resentment is something that came up suddenly

Maybe new Eng Guy is trying to align resources after evaluating that most time spent by Engs is pointing to no revenue

I work under a manager/mentor who extremely rude to PM and CSMs in general

I have never met a more focused person than him ever

Have spent enough time under management to see most Client facing guys are not focused enough to say no to random requests by Client

MBA grads wanna maintain the relationship with clients rather build a product that recieves widespread adoption

Product Building and Eng is hard, and the ones who nail them move to USA and print stocks

Most Blr based product companies are wrapper around Service Based product because we would rather waste everyone's time/money rather pointing them to narrow objective of a product layer and making life easier

Tbf PMs and Client Huggers have a higher attrition than engs and focus on "Relationships" rather than Value

We understand making deals is hard
But working on creating Money-Minters is the best thing you can do ever. Great products make life easy for clients ,even if clients are not focused its your responsibility to fight and show them value

A little context: I'm coming out a meeting with a major desi Bank. Have been having this meet for weeks where Business guys throw around words and toss emails with nothing to show for Keep in mind all these morons have big linkedIn profiles that others jerk off to
I can't contribute much since my manager didn't join till today
But today my manager took control of the meeting and opened up an excel asking what I the to-do list and who is the stakeholder

All of those guys just ran for their lives.... we had more clarity today than rest of the 2 months

BottomLine
Please focus on where the money is flowing and let that form your direction

A rude focused guy is much above a distracted tree hugger

DizzyBiscuit
DizzyBiscuit

Damn. That's one detailed explanation. Will totally agree on this.

DizzyBiscuit
DizzyBiscuit

Damn. That's one detailed explanation. Will totally agree on this.

ZippyWaffle
ZippyWaffle

You need to speak up, i) Directly to them first ii) To the leadership than simply taking their shit. From my experience, unless you speak up with authority and point out wrong behaviours, people take you and your work for granted

FluffyWalrus
FluffyWalrus

@GrubbyRoom95 Yeah that is what i will try to do here now. Do you have any advice?

JumpyKoala
JumpyKoala

The problem is usually a disconnect. If there's an actual problem being solved usually it's easy to get everyone on board. Software programmers are problem solvers. You have to use them accordingly.

FluffyWalrus
FluffyWalrus

@AdeptTurret6 I understand but the EM has started to turn the team against the Product team. The leadership sees this too. They are about to get fired

BouncyBanana
BouncyBanana
Titan10mo

'Using them' see, the problem lies there. I was going through the comments. Reframing the perspective from 'using' to 'collaborating' can foster a more cohesive and productive environment. See your team members as collaborators rather than mere resources. The ultimate goal is to make the product the best. All the best!

QuirkyNoodle
QuirkyNoodle

Try to do a 1-on-1 with each member of the team starting from EM. The agenda of the meeting should be something like this:

  1. What visions do they have for the product or feature that they are working on?

  2. Ask them to share suggestions that they feel is getting neglected by Product or Business but is important from Engineering perspective.

  3. What would they like to see in the team's culture that would excite them?

Now the above questions are meant to show the Engineering team that you and them are just one team. The Tech team. Working on a common goal of creating a world class product.

While these things take time to yield fruits, it would give you a perspective about how each member thinks. In the next subsequent meetings, you would have better clarity on how to align the team towards common goal by trying to highlight the individual advantages and targets that they seek.

FluffyWalrus
FluffyWalrus

@Creator Thank you so much for this. I will try it out.

SleepyPickle
SleepyPickle

May be the EM just wants to protect the team from unrealistic estimates, timelines. Often engineers will give wildly optimistic estimates while not considering code quality as a NFR and agree to take shortcuts to keep product happy. If that is what you are saying has changed (team going through EM for communication of estimates), that's a good thing. Since your two roles don't overlap and EMs usually also have people management responsibilities, I'm not sure where the disconnect is. Is the team being very hostile to you compared to before? If yes then obviously that's not a normal behavior.

FluffyWalrus
FluffyWalrus

Yes the team is way more hostile than it was before

FuzzyNoodle
FuzzyNoodle
Zivame10mo

My 2 cents

There is a disconnect between PM and engineers, as what has been thought of by PM needs to be implemented by engineers. Steve Jobs took all the credit of engineers, PMs become the face success, but hardly take the blame. If anything brakes it directly lands on the engineers. They need to figure out what broke and what to fix. Usually PMs who have extensive knowledge of tech, are better respected than APMs who landed directly from college. Having previous tech experience will gain you the necessary complexity engineers have to face, specially the emotional one.

SillyMochi
SillyMochi

This will work against them. Keep evidence and show or provide during their rating

FluffyWalrus
FluffyWalrus

@FUDResearch Yes I will do that asap. I will try your advice out.

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