Personally I hate chatbots. One more incident today. I had to explain about an issue 4 times from the start. Because every time the bot couldn't understand the issue and was closing the query. How do the companies measure the success of these chatbots. Certain that the success rate is quite low. Barring only the cost issue I don't think chatbots really helps the company, also to the customer. I will prefer a brand i can talk to on a call(please not a robocall) and just the end issue at the first moment. Service companies should definitely look into the customer satisfaction index.
Latest is it passed some test in wharton mba curriculum and also passed the USMLE medical test which has deliberate ambiguity so rote memorization will not work.
More than half of people in service sector in india bpo kpo was already u...
Have you guys recently tried the customer service of any product? Are you satisfied with the robocall service provided?
Personally, recently I have tried the customer service of Air India, Airtel, Indigo, Goibibo and I didn't like one o...
It's a decent win. And, the best thing about startups is they listen and are real quick!
(Goyal did lose the plot though when he had to endlessly keep explaining in his thread yesterday when things started snowballing)
Full tweet ...
The factory which got Green Jersey orders ðŸ˜ðŸ˜ðŸ˜ðŸ˜
I came across many people stating that using gen AI they are gonna to automate customer service, How they are gonna get speech in real time without any loss and fine-tune models according to their needs and how they will fix things to gi...
