TwirlyDonut
TwirlyDonut

Ex-Policybazaar Product Head #AMA

With over 10+ years of experience in Product management within the insurance and Fintech sector, I’ve realized that product management is still not understood/defined well as a role. I’m open to all sort of queries.

16mo ago
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FloatingPotato
FloatingPotato

Curious what you’re doing now Are you on a break?

TwirlyDonut
TwirlyDonut

Am working on a couple of ideas. Also, mentoring/consulting a couple of startups. Yes, you can say I’m on a sabbatical.

Primarily utilizing my insurance and product knowledge/experience to build something for the pet healthcare domain.

FloatingPotato
FloatingPotato

Ah super interesting

Pet healthcare but? Like insurance for pets? Interesting thought process btw, I have heard from a few pet parents that this is a need

WigglyBanana
WigglyBanana

Very cool

How is it working at PolicyBazaar? Does the product evolve a lot? How do you folks look at Acko?

TwirlyDonut
TwirlyDonut

Policybazaar is an aggregator whilst Acko is an insurance company (digital).

Over a period of time, with extensive customer database, we were able to define/articulate the needs of the users and worked with a couple of insurance companies to define new insurance products which have a lower CR (Claim Ratio) and sells like hot cakes in Metros and Tier-1 cities.

In terms of tech stack, PB isn’t a pioneer but not also a laggard. We were usually 3-6 months behind the curve in terms of technology adoption.

WigglyBanana
WigglyBanana

Hmm very interesting

And the business makes money as an affiliate referral to one of the insurance companies?

SillyMarshmallow
SillyMarshmallow

Whats your CTC? Did you make a lot of money when PB went publicv

TwirlyDonut
TwirlyDonut

My last CTC was north of 50 LPA, entirely fixed with an insurance company.

I sold my stock options to Private Equity, yes did make decent money, enough to sustain for 10 odd years.

SqueakyCoconut
SqueakyCoconut
Porter16mo

Was this sale facilitated by your company? How did you sell the options?

SleepyMuffin
SleepyMuffin

Did you even try to stop the spam calls coming from policy bazaar? Meri Ruh Kaanp jaati thi while sharing my number on policy bazaar!

TwirlyDonut
TwirlyDonut

I do understand your concern, but that’s the cost of doing business. We need to understand Policybazaar isn’t a NGO or not for profit enterprise.

But, I do get your point of incessant calling from PB. For a couple of LOBs, we took the completely unassisted route (low barrier to entry, low engagement and low ticket size products) and the overall CX was much better.

That is where a PM’s credibility and worthiness comes into play, if they can communicate and take business stakeholders in confidence with their solutions.

SleepyMuffin
SleepyMuffin

I completely agree with the point that the business should make money! What my concern was that if the customer requests for no calls, they should stop and product can play an important role here!

A seamless trail/history of outbounds and inbounds with access controls to hide communication details could have been a good idea!

Ofcourse, this has its own challenges and legacy processes would make this task even more challenging!

DizzyWaffle
DizzyWaffle

Your ph no is the same kya, ends with 557 … will ping you. Lets speak tomorrow. I am ex-PB.

TwirlyDonut
TwirlyDonut

Yep. It’s the same. You got it. Sure, let’s speak tomorrow :)

JumpyUnicorn
JumpyUnicorn

whats cooking here, i m intrigued 😅

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