Operations team is a new Untouchability

I work in company called "வேலைநாடு", they are mostly into blue collar hiring which sells plans to the needy. Almost 90% of their DB consist of blue collar workers but not limited to Field Sales Executives, Telecallers, Customer Support Executives, Drivers, cooks maid. They have four workspaces in one of India's metro cities. One office was occupied by Corporate Employee which has around 100 people and other was occupied by around 500 Telecallers and 100 others like process excellence, quality and so on.

Here corporate people are feeded with silver spoon, whereas operation team was not ever feeded with plastic spoon. Corporate employees has 4 restrooms with two back to back doors whereas entire operation block has only 4 rest rooms that too 3 for boys and 1 for girls.

Corporate employees gets 2 days holidays a week along with 22 paid holidays and other holiday benefits for National holidays. But Operations Teams gets only one without paid holiday every month. Even that too. Holidays will be added to your account only end of next month. They have created a system where if you didn't login for 3 consecutive days, your termination mail will be automatically send to you.

Even the worst part is. Swiggy's owner know how much delivery partners because they are in the delivery field. Rameshwaram cafe owner knows how much cook suffers because he is in that field. Here the point if you are in same field you won't let your end employees suffer, coz you know their pain. But this company is in blue collar space. They did research on blue collar industry and use to post it in LinkedIn frequently. As per their research Neary 50% of blue collar workforce is fully dependent on daily wage. This company has planned to fire 50 customer care executives before a month due to a reason. They brilliantly have sent a mail stating revising appointment orders whereas the notice period was reduced from 30 days to 7 days. After a month. They have fired an entire team.

Have you faced same?