Either he is EVIL or just have no idea how to communicate
CalmNinja
Stealth
a year ago
Most startup founders are like this, zero empathy or care for humans. And this is just the tip of the iceberg.
Kuchacharakhlo
Stealth
a year ago
True
Yeah, a friend of mine who used to work at a Bengaluru startup. The founder told him to post a design brief on Internshala and get ideas from those internship-seeking students.
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The tricky part is that, many customers will leave when they are presented with an automated system, Which will make the average duration of the interaction faster. It is hard to measure whether the customer is satisfied or not. Very few fill the satisfaction survey, and will have selection bias
Qwerty2398
Stealth
a year ago
Its calculated with the same formula of "adjusted ebita"
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own4g3
Stealth
a year ago
you can't make this up but mfer endes the thread saying that Dukaan is hiring.
Biskoot99
Stealth
a year ago
I saw his Twitter. Looks so confusing. ‘Fired people. Employed bots. Now hiring people who love bots’ - little children setting out to solve problems with “even I want, even I want” & “look at me, I am so cool” attitude. Someone just go and take his money away.
Smurfminion
Stealth
a year ago
What makes you say that?
donna
Stealth
a year ago
He copied Khatabook’s Idea. Nefarious guy.
I want to know more, what exactly happened? I do remember some story of him stealing code, but I don't have complete info
donna
Stealth
a year ago
I read it on Morning context - Apparently these guys from Dukaan had an agency and were handling development/marketing (?) for Khatabook’s new project which is what Suumit copied and later on claimed that it’s their project and named it Dukaan.
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I however appreciate the kid gives it straight. Remember, his business is always under threat from big ECOM players. He has definitely fckd the support guy. They will need to reskill. Its saf but its Predator behaviour - humans are Apex predetaors. Remember that when we come to work everyday.
Cafeinatedpragmatist
Stealth
a year ago
He's the classic example of the funding boom. Red flags from day 0 of his business. His take, while it could be true, is hollow as fuck. These "AI chatbots" for Indian vernacular usage don't have the ability to make business impact he claims.
What he does give straight is snake oil.
He cannot move to all vernacular instantly. Maybe English and Hindi will bring down costs a lot. Other vernaculars may still have dedicated ppl.But yes he is showing off a solution that does not improve core business. The time is less as AI may mark issues as closed as against Comstant back / forth and disagreements with ailing customers
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I wonder when Bajaj Finserv will follow suite. Enough of their spam callas everyday.
Smartfella
Stealth
a year ago
Ivr bot is the last thing I want
IndusInd has implemented it. I regularly get minimum of 2 calls daily via IVR bot for their credit card. What persistence!
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Startups and businesses are there for making money. Sad reality is if you don’t up-skill, someone else will take your job. Hell, people play politics between themselves to race ahead. From a business owner POV, he’s done a great job.
Shitposter
Stealth
a year ago
No one is saying anything about the layoffs it's the way of using that as a content piece and showing zero empathy.
His glory was the achievement of using AI to save customer costs. I anyways don’t like the guy. He kind of stole the Dukaan idea from another company, and incorporated his company.
LeafyVeal14
Stealth
a year ago
Overexcitement mein bhul gya 😂
Guide
Stealth
a year ago
The worst thing was his reply to one of the guys asking about what happened to 90% of the laid off folks. His reply:
"As expected, 'someone' will get offended on behalf of 'someone else', so I had this reply ready:
Assistance ke bare mein jab Linkedin pe post karunga tab dekh lena mere dost, yahaan Twitter pe log "profitability" dekhte hai "sympathy" nahi.
Also - "it was tough decision" 💔"
Nah. Just trigger happy. Most folks would stop backfilling for attrition and get the same results over an year
FreeGrove72
Stealth
a year ago
Seriously how tone deaf can one be?
Chatbots are never able to answer the emergency queries. If money is gone from your account do you want to talk to a chatbot?
Flyingoctopus
Stealth
a year ago
Maybe he should use those ai chatbots to draft his tweets
Mehanti
Stealth
a year ago
Sabse pahle to iske naam ki spelling me hi jhol hai
hellloworld
Stealth
a year ago
I want to meet the pandit who suggested him to change the name from Sumit to Suumit.
Ye sab log startup chalayenge to aishe hi post aayenge 🤦♂️
Render_faster_na
Stealth
a year ago
This is so Inspirational
I'd love to be him in the future
/s
MrFuhrer
Stealth
a year ago
Most probably he's just very bad at communicating the message.
1
Stealth
a year ago
I love the fact that he cares so much about his investor’s money and he is trying to make things work out for himself but the way he communicated he just created a grave for himself, i am sure the intern who is posting this will be screwed 😂
