Either he is EVIL or just have no idea how to communicate

True

Yeah, a friend of mine who used to work at a Bengaluru startup. The founder told him to post a design brief on Internshala and get ideas from those internship-seeking students.

The tricky part is that, many customers will leave when they are presented with an automated system, Which will make the average duration of the interaction faster. It is hard to measure whether the customer is satisfied or not. Very few fill the satisfaction survey, and will have selection bias

Its calculated with the same formula of "adjusted ebita"

I saw his Twitter. Looks so confusing. ‘Fired people. Employed bots. Now hiring people who love bots’ - little children setting out to solve problems with “even I want, even I want” & “look at me, I am so cool” attitude. Someone just go and take his money away.

I want to know more, what exactly happened? I do remember some story of him stealing code, but I don't have complete info

I read it on Morning context - Apparently these guys from Dukaan had an agency and were handling development/marketing (?) for Khatabook’s new project which is what Suumit copied and later on claimed that it’s their project and named it Dukaan.

What makes you say that?

/s = sarcasm