Is communication a problem in hospitals?
I was wondering how big hospitals communicate within departments given that so many of the are working in psylos. For example, department handling patients will send details of bill to account department, and further they'll again send that info to TPA (Insurance) and again back to accounts department. I mean as a patient I faced severe issue while getting all this cleared and there was no central communication channel (something like slack). Anyone in community has information about this?
That could be because the insurance company or the TPA has a tie up with the hospital on a pre agreed rate basis the contract. This is a trade practice.
It took an entire day at fortis to get the bill cleared. And they raise random bills there were 5 corrections and all had to go through the same cycle of approvals. Fucked up to the core
Yeah I even I faced something similar
And seems like this problem is more elevated in bigger hospitals having higher departments.
I work in insurance now, and one common feedback from claims team is that hospital billing needs to be asked thrice, they never send it right in first go.
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FunkySaint
Stealth
a year ago
No hospital would wantingly invest money if the end customer is willing to run around.
Honestly end customer WILL run around just to get out of this hell hole.
Situation won't change until someone changes the standards so much that people don't go to a particular hospital chain. IMO we are lightyears away from that.
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