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Why are HRs from mediocre companies so arrogant?

I've noticed a pattern where HRs from mediocre companies are extremely arrogant and ask unnecessary questions. Whether it is from their tone of voice, to asking ridiculous questions about a candidate's personal life and things that are already on the resume, why do they act so holier than thou? Now FAANG adjacent companies and their HRs/ first point of contacts are always empathetic and very clear in asking sensible, relevant questions. Why don't companies realise that their first point of contact is what affects their brand and hiring unqualified folks makes it worse. Have you ever noticed this? What do you think can be done to make this/ candidate experience better?

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News Discussion on

by SarcasticNinja

Unemployed

The mindset of some recruiters nowadays

So i approached a PM at klub, a revenue based financing firm & asked him about open positions. He forwarded my cv to the hr. Couple of days later, the hr called me & we had an initial discussion. Then he scheduled an intro round with a PM. I had the PM round which was completely behavioral. It seemed like he was not much interested in the interview & took it just for the sake of it. Questions like tell me about yourself, why klub, why PM were asked. 2 weeks later i called the hr(yes, there were no responses from them) & asked him whats the status to which he replied, we have proceeded with another candidate. *Here comes the interesting part* I asked him to provide me a reason because i didnt get any feedback from the PM. This is the conversation which happened He: we are looking for pm with experience in api integrations only Me: okay so why was that not mentioned in the JD He: the requirement was changed later & also you dont have the experience required(1-3 yrs) Me: so why did you contact me in the 1st place if you thought i didnt have enough experience? Also, there are 2 guys who are working at klub who are from consulting background & have no experience whatsoever but they're apm He: but you need to understand that they are from tier 1 college, bits pilani & iit madras Me: how does that make a difference in product experience? I have worked on & built real products even if its for 10 months, all they have are hypothetical case studies, its not like they have been entrepreneur at past He: no we have specific requirements & the hiring manager didn't see yours as a fit Hr will hire people with no experience but from a premium college than people with experience but from a not so known college