The Central Consumer Protection Authority (CCPA) has directed Ola Cabs to implement a mechanism allowing consumers to choose their preferred refund method.   Currently, Ola issues vouchers for refu...

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- The Central Consumer Protection Authority (CCPA) has directed Ola Cabs to implement a mechanism allowing consumers to choose their preferred refund method. 
- Currently, Ola issues vouchers for refunds, compelling customers to use their services again. 
- Ola has also been asked to provide an invoice for all auto rides, following findings of non-compliance with the Consumer Protection Act, 2019. 
- This is the first time the CCPA has issued a directive against Ola Cabs, which has been under scrutiny for some time. 
- The CCPA is also reviewing complaints related to charging cancellation fees.

Source: [Mint](https://www.livemint.com/companies/after-ola-electric-ccpa-turns-the-heat-on-ola-cabs-issues-order-to-aggregator-on-refund-options-auto-ride-invoice-11728826624438.html)

CCPA Directs Ola Cabs to Improve Refund Options and Invoicing

Journalist

CCPA Directs Ola Cabs to Improve Refund Options and Invoicing- Grapevine

- The Central Consumer Protection Authority (CCPA) has issued a show cause notice to Ola Electric. 
- The notice pertains to alleged violation of consumer rights, misleading advertisement and unfair trade practices. 
- Ola Electric has been directed to respond within 15 days. 
- This follows a public spat between Ola Electric CEO Bhavish Aggarwal and comedian Kunal Kamra. 
- Ola Electric's shares dropped by 8.31% following the incident.

Source: [Inc42](https://inc42.com/buzz/ccpa-serves-show-cause-notice-to-ola-electric/)

Ola Electric Receives Show Cause Notice from CCPA

- The Ministry of Heavy Industries (MHI) has asked the Automotive Research Association of India (ARAI) to verify if Ola Electric is honouring warranties and maintaining service centres. 
- This follows a show cause notice from the Central Consumer Protection Authority (CCPA) over alleged consumer rights violations and misleading advertisements. 
- If found guilty, Ola Electric could lose incentives under the FAME-II and PLI schemes. 
- The CCPA plans to pursue class action against Ola Electric due to thousands of unresolved complaints. 
- Ola Electric's two-wheeler registrations declined 11% month-on-month to 23,965 units in September 2024.

Source: [Inc42](https://inc42.com/buzz/after-ccpa-notice-govt-amps-up-the-heat-on-ola-electric/)

Government Intensifies Scrutiny on Ola Electric Following CCPA Notice

Damn, let me tell you how Ola has messed up the auto rickshaw industry! They came in acting all fancy, promising convenience and fair prices. But what do we get? Overcharging like crazy! Their surge pricing during peak hours is a complete rip-off. They take advantage of our desperation and squeeze every penny out of us. And who suffers the most? The hardworking folks who rely on auto rickshaws every day.

But it doesn't stop there. Ola's profiteering tactics have destroyed the earning potential of auto rickshaw drivers. They used to have control over their fares and make a decent living. Now, Ola dictates the prices and leaves the drivers scraping for scraps. It's just not fair! They've disrupted the whole system, and not in a good way. The drivers are struggling, and we passengers are getting ripped off left and right. Ola, you've turned a once reliable and affordable mode of transportation into a nightmare. Shame on you!

Ola didn't disrupt , it destroyed

Auto drivers are suffering, riders are suffering, company is in losses, shareholders are suffering. Who is winning ? Lol

Do you think it would work? Would ola and uber forced to implement it?
There are offline cabs which charges way higher for airport pickup and drop.

Cab fare cap

Engineering Manager

Welcome to Indian Startups's Private Community

Recently, I heard a very interesting story about Swiggy from someone. Their mum booked a high value order as a surprise for them on Swiggy. Since they had a Swiggy One subscription, the whole family used the same account.

Halfway through, the delivery person calls them, says the vehicle broke down. Mum steps away to deal with something else and when the delivery person calls again, their dad picks up. The delivery person says the vehicle broke down but he'll figure something out and send it with someone else, but to do that first, he'll need their details. He proceeds to ask for their phone number (linked to account) and for the OTP sent from Swiggy? Sounds super strange but the dad took pity and figured sure, let me try and make this delivery person's unlucky day a bit nicer — after all, it's a Swiggy account anyways, what harm could it do. He shared the OTP.

Almost immediately after, the delivery person changed the phone number for the account and everyone logged in lost access to the account. Ofc, he scammed the order for himself. The real kicker is that their Email ID was still linked to the account, so anytime the delivery person makes an order, they get an email with his order details. So far, they've been regularly getting order details emails with orders for paan, gutkha, cigarettes and some sides/chakna, all to some mall. 😂

Now, cool story bro, but how is this Swiggy's fault, you ask? Well, support has been contacted multiple times, over multiple accounts, but to no avail, because clearly their customer support has gone to shit. Even with the address and phone number of the delivery person who scammed them, and having an email id linked to the account, they've been of absolutely no help, as if their hands are tied. Their user workflows are so brittle, they don't account for the simplest locked out of account scenarios, let alone address security concerns and protect the customer from their own agents. Truly a wonder this company is worth anything.

WTF is up with Swiggy - A Swiggy Scam Story

First, there's the story of a guy who got married to his girlfriend this month after facing threats from his family. Then, there's the incident with colleagues on a Thailand trip who accidentally switched bags, resulting in the guy's wife threatening the other girl. Now, this incident. The grapevine is providing more entertainment than Netflix! 
 Never leaving this app... 🫡

Consultant

Software Engineer

Welcome to Software Engineers's Private Community

Lately Ola's founder Bhavish has been discontinuing their dependencies on foreign products ranging from their own cloud servers to their own GPT's which people are specualting is just a wrapper over ChatGPT and lately launched their own Ola Maps which is itself a wrapper over OpenStreetMap. 

Will this benefit Indian Companies to compete with the global ones or will it just die down eventually. Ola folks can shed some light on it. 😁

What's your opinion on Ola's nationifacation of their products.

Ola is just doing big cost cutting. If cards played well they can be selling this as an API, cheaper alternatives to the big giants. Not the best but get the job down at a lower price. I am feeling optimistic about this for the only reason is Ola can switch back to the maps or chat gpt anytime they want. They are just building cheaper alternatives not something new.

Software Developer

Has ola stopped a bike taxi in Bangalore? Can't seem to find the option on the app.

Ola Bikes Stopped?

Program Manager

I remember there was a time I’d book a ride both on Uber and Ola, there was not so much to separate them.

Ola is messed up now. Extremely poor app (vs Uber), longer waiting times, higher fares

I know they’re focusing a lot on Ola Electric, but how does a company screw over their core business this way

Is this similar for everyone? Anybody who knows what the strategy Ola now is?

Has Ola completely given up? Are there actual PMs who work there?

Corporate Strategist

Welcome to Personal Finance's Private Community

What car do you own? And why that one?

Technical Lead

- Ola is entering the $5-billion quick commerce market, competing with Blinkit, Swiggy Instamart, Zepto, and Flipkart Minute.
- At its 'Sankalp' event, Ola explained its dark store concept, aiming to cut order processing time from four minutes to under one minute using automation.
- The quick commerce sector has become indispensable, with rapid growth since 2021, according to UBS analysts.
- Blinkit has been crucial to Zomato's growth, while Zepto is raising $1 billion, showing strong investor confidence.
- Ola's Bhavish Aggarwal plans to use robots in dark stores, unlike competitors who rely on human labor. 

 Source: [Moneycontrol](https://www.moneycontrol.com/news/business/companies/quick-commerce-wars-to-intensify-as-ola-enters-blinkit-swiggy-instamart-zepto-and-flipkart-minutes-turf-12797486.html)

Ola Enters Quick Commerce Market, Challenging Blinkit, Swiggy Instamart, Zepto, and Flipkart Minute

Ola might just win this by delivering to people even before they can even dream of buying something using AI and his electric spaceship

Brand Marketing Manager

CCPA is investigating OlaElectric for service deficiencies,  unfair trade practices and consumer rights violations and has accused the company for  “deficiency in service” and “issues with refunds”, after receiving thousands of complaints about service delays.

🚨Just in! OLA gets show-cause notice for class action

Product Manager

Why are ola and uber not bringing back the ridesharing/ carpooling option in their app ?

Does anyone know ?

Ridesharing

I was at a friends place and it suddenly started raining heavily. I had to reach my girlfriends place ASAP. She was already very angry that I was not spending enough time with her. The problem was that I was not getting any auto on Uber or Rapido.

I stopped an auto and asked it for a ride. He quoted Rs 800 for a 4km ride. I was like, "Are you crazy?" 
I somehow negotiated it down to Rs. 500. But it made me wonder why is this city like this.

Like everyone is trying to scam you. Every one is a grifter, from your landlord to auto wallahs to the cops.

Have you faced such things in this city?

Why do people take advantage of you in Bangalore?

Uber guys also not getting Uber. 
 Such is reality 😪

CCPA Directs Ola Cabs to Improve Refund Options and Invoicing

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