To file a complaint with Swiggy, you can follow these steps: Contact Swiggy Customer Support:,89.10,560,198,contact now. ... Provide Relevant Details: When contacting customer support, provide them with all the necessary details related to your complaint…

Program Manager

To file a complaint with Swiggy, you can follow these steps: Contact Swiggy Customer Support:,89.10,560,198,contact now. ... Provide Relevant Details: When contacting customer support, provide them...

How can I complain on Swiggy?

How can I complain on Swiggy?- Grapevine

To file a complaint with Swiggy, you can contact their customer support team at 08093-158918 Make sure to provide them with all the necessary details related to your complaint....

How, do, I, complain, to, Swiggy, order?

Hey, So I ordered 2 subs from Swiggy after a long time (2016-17, when I had a very horrible experience with them). Subway was only open there. 

Ordered 2 subs and they delivered only 1. Asked for a photo (there's no option for video). I shared the pics. They said we'll take care next time and refused to provide any support. Flat out refused refund or replacement. 

What are my options now? I read it's pretty common with Swiggy. Never had this issue with Zomato where they had to commit frauds to earn.

Swiggy not refunding missing order

DevOps Engineer

I ordered food and found insect inside the food. When i complain to swiggy customer support, the stupid executive told me to mail the issue.

One thing i don’t understand is if i have to mail the issue then what is chat feature for? Just to tail the user to email?

Does swiggy really care about customer? Would like to know someone who is  swiggy employee here

What can i do to teach that executive a lesson and do max damage to restaurant(mad over donuts) which sent food with insect? Someone from swiggy may know it better so asking it here.

Swiggy is getting worst day by day.

Does swiggy really give a damn about customer?

Engineering Manager

None of the restaurants say they’re Swiggy one compatible

I’m having to pay a lot more in delivery charges. This is… weird?

What did they do to Swiggy one???

Software Developer

I never thought I’d be writing this, but after my experience with Swiggy on the night of October 9th and the early hours of October 10th, I feel compelled to share what happened.

It was around 2 AM when I placed an order from Burger King , hoping to enjoy a late-night meal. Everything seemed normal until I noticed the delivery guy on the tracker wasn’t moving from one spot. I waited patiently for over 30–40 minutes, thinking there was perhaps a minor delay. But when I realized something was off, first I reached out to delivery agent asking what is happening he told there is an another order needs to be delivered.I reached out to Swiggy’s customer support as well to check this. First of all they completely denied the bulk order statement and They responded by refunding my order amount – a standard resolution, but nothing beyond that. It seemed the delivery person had simply taken the order and never delivered it.

Feeling frustrated but still hungry, I placed another order from the same restaurant around 3 AM, trusting Swiggy to deliver, as that is their primary responsibility. However, things didn’t improve. This time, I tracked the delivery person again, and once more, he was stationary at one spot for far too long. When I called him, he assured me he was on his way, but the map showed no movement. Eventually, he arrived after an agonizing wait.

When I finally received the order, I immediately checked the contents in front of him, only to discover that one of the burgers I had ordered was missing. When I questioned the delivery person, he claimed that it wasn’t his job to ensure the order was complete – he was merely delivering what he picked up from the restaurant.

Once again, I turned to Swiggy’s customer support. Their response? A simple message of regret and an offer to refund my money. No investigation, no assurance of improvement, and certainly no accountability for the repeated failures in delivering what I had ordered.

While I appreciate the refund, this experience highlights a deeper issue. It’s not just about the money. It's about the time wasted and the lack of trust in a service that is supposed to make life easier. It’s about Swiggy’s apparent lack of oversight when it comes to their delivery agents and the growing number of similar complaints from customers.

I urge Swiggy to take such incidents seriously. The company needs to monitor its delivery agents better and take swift action when things go wrong. Refunds aren’t enough when the core service – delivering food – is being mishandled time and time again.

I have all the screenshots of my conversations with Swiggy, and I hope this serves as a wake-up call for them to improve their services before they lose the trust of more customers.

What’s the use of being Swiggy one membership what’s the use of trusting Swiggy when their delivery guy can adulterate it or completely eat it. Does simati has better checks than Swiggy ?

Swiggy Nightmare

Software Engineer

What Swiggy?

Corporate Strategist

Welcome to Software Engineers's Private Community

Work culture has become ultra toxic. Managers have started nano managing and literally are a pain in the ass. Product giving unrealistic timelines and leadership agreeing on the same without even consulting the developers and even if the developers are raising concerns, no fucks are given infact they are made to realise that this is how a startup should work. Literally everyone is working their asses off and still unable to meet the deadlines. Empathy is completely lost and WLB is a sham. People including me want to switch but are not even getting time to prepare.

Rant on Swiggy wlb

This is all trickling down from the Leadership, they are trying to cut down costs by any means. Already had one round of layoffs, now they are doing silent layoffs in the form of PIPs. 
  
 Also, Leaders have lost the long term focus and are trying to find out more and more short term projects related to profitability.  
  
 There was always this pressure of work, but in the past 7-8 months this has become unbearable with no empathy in the organisation.

Analytics Manager

Welcome to Indian Startups's Private Community

Recently, I heard a very interesting story about Swiggy from someone. Their mum booked a high value order as a surprise for them on Swiggy. Since they had a Swiggy One subscription, the whole family used the same account.

Halfway through, the delivery person calls them, says the vehicle broke down. Mum steps away to deal with something else and when the delivery person calls again, their dad picks up. The delivery person says the vehicle broke down but he'll figure something out and send it with someone else, but to do that first, he'll need their details. He proceeds to ask for their phone number (linked to account) and for the OTP sent from Swiggy? Sounds super strange but the dad took pity and figured sure, let me try and make this delivery person's unlucky day a bit nicer — after all, it's a Swiggy account anyways, what harm could it do. He shared the OTP.

Almost immediately after, the delivery person changed the phone number for the account and everyone logged in lost access to the account. Ofc, he scammed the order for himself. The real kicker is that their Email ID was still linked to the account, so anytime the delivery person makes an order, they get an email with his order details. So far, they've been regularly getting order details emails with orders for paan, gutkha, cigarettes and some sides/chakna, all to some mall. 😂

Now, cool story bro, but how is this Swiggy's fault, you ask? Well, support has been contacted multiple times, over multiple accounts, but to no avail, because clearly their customer support has gone to shit. Even with the address and phone number of the delivery person who scammed them, and having an email id linked to the account, they've been of absolutely no help, as if their hands are tied. Their user workflows are so brittle, they don't account for the simplest locked out of account scenarios, let alone address security concerns and protect the customer from their own agents. Truly a wonder this company is worth anything.

WTF is up with Swiggy - A Swiggy Scam Story

First, there's the story of a guy who got married to his girlfriend this month after facing threats from his family. Then, there's the incident with colleagues on a Thailand trip who accidentally switched bags, resulting in the guy's wife threatening the other girl. Now, this incident. The grapevine is providing more entertainment than Netflix! 
 Never leaving this app... 🫡

Consultant

Welcome to Business Roles's Private Community

Swiggy ref

Business Associate

Looking for a referral at Swiggy. Please help 🙏

Software Test - QA

I placed an order on swiggy from Meghana’s. The order was of 1700 and I was trying to order one more item and cancelled the order by mistake. I cancelled the order within 1 min but reached out to support team for the refund. 

The cancellation button on the order has this little 4 bars which I thought was the allowed time to cancel an order. And if I remember correctly there was a dark pattern where there was no additional confirmation to check whether I’m okay to cancel the order with the entire amount as penalty. 

If they had asked or pointed out that the full amount was going to be levied as a penalty, I would have chosen to get this delivered. 

They had charged entire bill amount for cancellation and responded saying this is according to the police. I tried to understand how charging entire amount is reasonable. I tried making them realise that even if they had charged 500 rupees I would understand the charges. 

Later they asked me to write an email regarding the same. I wrote that email and now I have got an update that they won’t be able to refund any amount. 

This is Meghana’s biriyani, and it was almost within 1 minute and they charge the entire fucking bill amount. I am still okay to pay a cancellation charge if the food was prepared or was on the way to deliver but full amount for within 1 min. I truly hate how these fucking companies choose to be so callous towards both employees and customers. 

I always believed that most companies are empathetic towards customers and employees but I guess I’m wrong. 

From the bottom of my heart, 
- F*ck you Swiggy!
- F*ck you for being insensitive towards customers 
- F*ck you to your policies that makes a customer suffer 
- F*ck you to taking away a customers money and hoarding it with the restaurant for zero service delivery 
- F*ck your leadership team for using profitability as an excuse to hide behind shitty customer experience 
- F*ck your strategy and legal team to devise those cancellation policies

F*ck you Swiggy!

Despite being a one customer I have faced so many issues this week on swiggy! So frustrating.. 
1. delayed delivery, 
2. spoilt food, 
3. expired items (instamart) 

so frustrating to use this app?

Swiggy folks wth guys!?

How can I complain on Swiggy?

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