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WTF is up with Swiggy - A Swiggy Scam Story

Recently, I heard a very interesting story about Swiggy from someone. Their mum booked a high value order as a surprise for them on Swiggy. Since they had a Swiggy One subscription, the whole family used the same account. Halfway through, the delivery person calls them, says the vehicle broke down. Mum steps away to deal with something else and when the delivery person calls again, their dad picks up. The delivery person says the vehicle broke down but he'll figure something out and send it with someone else, but to do that first, he'll need their details. He proceeds to ask for their phone number (linked to account) and for the OTP sent from Swiggy? Sounds super strange but the dad took pity and figured sure, let me try and make this delivery person's unlucky day a bit nicer — after all, it's a Swiggy account anyways, what harm could it do. He shared the OTP. Almost immediately after, the delivery person changed the phone number for the account and everyone logged in lost access to the account. Ofc, he scammed the order for himself. The real kicker is that their Email ID was still linked to the account, so anytime the delivery person makes an order, they get an email with his order details. So far, they've been regularly getting order details emails with orders for paan, gutkha, cigarettes and some sides/chakna, all to some mall. 😂 Now, cool story bro, but how is this Swiggy's fault, you ask? Well, support has been contacted multiple times, over multiple accounts, but to no avail, because clearly their customer support has gone to shit. Even with the address and phone number of the delivery person who scammed them, and having an email id linked to the account, they've been of absolutely no help, as if their hands are tied. Their user workflows are so brittle, they don't account for the simplest locked out of account scenarios, let alone address security concerns and protect the customer from their own agents. Truly a wonder this company is worth anything.

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President_Trump

Stealth

9 months ago

First, there's the story of a guy who got married to his girlfriend this month after facing threats from his family. Then, there's the incident with colleagues on a Thailand trip who accidentally switched bags, resulting in the guy's wife threatening the other girl. Now, this incident. The grapevine is providing more entertainment than Netflix! Never leaving this app... 🫡
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Elon_Musk

X.com

9 months ago

We need to mix all of them together to make a Christmas special or a trilogy
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President_Trump

Stealth

9 months ago

Sounds interesting. Let me do it..
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ShadyTorque

Stealth

9 months ago

Also, who steals a Swiggy account bro? Literally just scamming for the sake of scamming people 😂
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cumpiler

Oracle

9 months ago

Just use the "forgot password" feature and it will send u a link to your email id no?
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ShadyTorque

Stealth

9 months ago

Does Swiggy even have a "forgot password" feature still (or even a password)? I've only seen the login screen ask for the phone number for the longer time now.
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cumpiler

Oracle

9 months ago

@ShadyTorque oh. you're right. no easy fix. good luck man. and this is a good lesson to never ever ever give your OTPs to anyone. thankfully this just a weird swiggy account take over scam and not a bank scam.
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Pixeldynamic

Stealth

9 months ago

Why don't you guys escalate such stuff legally? Consumer courts are there for a reason and legal notices do startle the company. You can claim damages too
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ShadyTorque

Stealth

9 months ago

I had the same suggestion. But tbf, anything associated with legality/litigation in this country is typically considered too much of a (long drawn out) hassle to have to deal with that consumes too much mental bandwidth.
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Yamprofessional

Stealth

9 months ago

I used to love swiggy but I am literally contacting their customer support for 1 in 3 orders. It is become a shit show. The orders are always late, instamart orders have damaged products and so much spillage issues. Order hot chocolate once and got it 3/4 empty because all of it spilled. If you are charging so much for One membership atleast have some basic SOPs with your restaurants
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SirLewisHamilton

IBM

9 months ago

Grapevine providing more content than reddit these days
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BareActivity

Microsoft

9 months ago

Faced the same with opa long time.. once the driver knew i was post paid ..at the end of the drive request my phone for a phone call.. copied a otp to login to ola with my phone number on his other phone ..and then did 4 airport rides through the night from 2 am to 6 am.. thry didnt help i uninstalled and refused to pay the amount to them its been over 6 yr since i last used ola ..they keep sending messages from lawyer on watsapp asking me to pay .. yet they take no action on the driver..whose name.. number and everything else they have ... Even proved that booking was fone from a different phone and not the one used by me.. total bonkers.. cant even count how mnay security flaws this had
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JuvenileCacao

Infosys

2 months ago

I have had the worst experience with Swiggy. They do not do any background checks on the delivery partners, like what kind of people they hire. And even after complaining to customer service, they do not take any action. I had ordered a Subway sandwich from Swiggy at around 7, when I came home from the office. I had ordered from Subway because it was showing delivery in 20 minutes and I was very hungry. I patiently waited for my food, but even after 20-25 minutes, the food wasn’t delivered. I opened and checked the app, and it still showed 8 minutes. The order was out for delivery. I had no other option than to wait. At around 7:45, the app started showing that the order was delivered. I was about to complain when I received a call from the delivery partner that he was in my building; there was some network issue, and because of that, he had to mark my order as ‘delivered’. He requested me not to raise a complaint, and I was too naive to fall for it. I waited for 5-10 more minutes, but no one came. I called the number again. He did not answer my call and blocked my number. Then I filed a complaint that I had not received the order, but customer service just kept delaying the process. They took no action towards the delivery person; they just offered me a coupon for 200 rupees (my order was prepaid, and I had paid around 375 rupees). After this incident, I never prepaid for any orders; I always selected cash on delivery only. I have zero trust in Swiggy now.
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ShadyTorque

Stealth

9 months ago

If anyone from Swiggy has any actually helpful tips/ leads on how to resolve this issue, please let me know and I'll pass along the message.
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Dale

Swiggy

9 months ago

What will the delivery person do with this account? I failed to understand the intentions here
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ShadyTorque

Stealth

9 months ago

Order paan, gutkha, cigarettes and some sides/chakna (with free delivery) apparently. ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯ Maybe the delivery person could also use this to try and boost/stat pad their delivery stats? Not sure about the specifics of Swiggy's reward systems for delivery persons.
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Dale

Swiggy

9 months ago

I’ve no idea if this is the motive. They can buy a new sim or create a new account with that phone number.
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ExcitableNut

ZS Associates

9 months ago

I am unable to digest the fact that this story is not popular on social media enough for swiggy to react as soon as you start posting thing on social media companies are forced to react. God bless me never faced an issue whether i have taken it to social media issue got resolved in no time.
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Nectar

Student

9 months ago

What the hell.....
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