Swiggy Folks, Spill the tea!

None of the restaurants say they’re Swiggy one compatible I’m having to pay a lot more in delivery charges. This is… weird?

Recently, I heard a very interesting story about Swiggy from someone. Their mum booked a high value order as a surprise for them on Swiggy. Since they had a Swiggy One subscription, the whole family used the same account. Halfway through, the delivery person calls them, says the vehicle broke down. Mum steps away to deal with something else and when the delivery person calls again, their dad picks up. The delivery person says the vehicle broke down but he'll figure something out and send it with someone else, but to do that first, he'll need their details. He proceeds to ask for their phone number (linked to account) and for the OTP sent from Swiggy? Sounds super strange but the dad took pity and figured sure, let me try and make this delivery person's unlucky day a bit nicer — after all, it's a Swiggy account anyways, what harm could it do. He shared the OTP. Almost immediately after, the delivery person changed the phone number for the account and everyone logged in lost access to the account. Ofc, he scammed the order for himself. The real kicker is that their Email ID was still linked to the account, so anytime the delivery person makes an order, they get an email with his order details. So far, they've been regularly getting order details emails with orders for paan, gutkha, cigarettes and some sides/chakna, all to some mall. 😂 Now, cool story bro, but how is this Swiggy's fault, you ask? Well, support has been contacted multiple times, over multiple accounts, but to no avail, because clearly their customer support has gone to shit. Even with the address and phone number of the delivery person who scammed them, and having an email id linked to the account, they've been of absolutely no help, as if their hands are tied. Their user workflows are so brittle, they don't account for the simplest locked out of account scenarios, let alone address security concerns and protect the customer from their own agents. Truly a wonder this company is worth anything.

Swiggy losing market share big time , it seems that they are cutting down services in many cities and delivery agents started moving zomato etc. it seems started leverage load sharing with third party agents, causing attrition in Swiggy delivery agents.

I remember nov-dec 2023. I hardly ordered from Zomato. It was always Swiggy. I read the numbers aswell and they were doing good in terms of market share. 6 months down the line, I never open Swiggy app now. Zomato has stuck with me. I don't know what made me stick with Zomato so much so that I have there premium membership. Its coming from someone who hated Zomato in 2023, to now having there membership. Just checked thw Swiggy market numbers, and they are doing not so good. They are sinking. They are planning for IPO so they should have been good, but they aren't, why so?

Work culture has become ultra toxic. Managers have started nano managing and literally are a pain in the ass. Product giving unrealistic timelines and leadership agreeing on the same without even consulting the developers and even if the developers are raising concerns, no fucks are given infact they are made to realise that this is how a startup should work. Literally everyone is working their asses off and still unable to meet the deadlines. Empathy is completely lost and WLB is a sham. People including me want to switch but are not even getting time to prepare.

What's wrong with swiggy? Delivery failures faced by many friends, are they rolling back ops or scaling back or out of money to hire drivers? Does anyone know ?

What's happening at Swiggy?